We visited on half term & expected it to be busy & it was. Well, it's a great place for kids but overall, looking through adult eyes, it's not brilliant ! I do think the cost of socks should be included (at least on your first visit) The staff and management (whoever they are) couldn’t care less so I’d advise you to stay clear of the place. Someone even found a condom out the packet on one of the pieces of equipment. Dirty toilets, uninterested staff, very expensive for entry, socks and the cafe prices (£3 a coffee is what we paid). I’ve since put this out on local FB groups and it seems I’m not the only one who’s had an awful visit there. A pretty miserable experience all in all for over £200! Would strongly recommend not to book a party there, save your money and go somewhere where your custom is appreciated and the staff care especially when it comes to a child’s party. We’ve sent various emails to complain and haven’t received a single reply or apology either. Finally the chicken burger we ordered from the cafe that was pictured with lettuce & tomato in it was given to us bone dry and plain without any salad or sauce in sight. I will also add the place was very quiet which now maybe I understand why. The staff also locked the front entrance door at 6pm even though they were still open and so luckily for the couple who turned up with their child for their slot time of 6pm only got in as our friend held the exit door open for them. We were told by another member of staff who overheard our invisible host say that “she was on her break and didn’t care that there was a party going on” hence why we hadn’t seen her at all. They brought squash at 5.32pm…baring in mind they went in for food at 5pm this is inexcusable. The squash had run out but no host there to refill them and the cafe took so long after we had to ask them to refill that the kids had all finished and left the party room to go home as the party finished at 5.30pm. We had to ask another customer for a lighter to light the candles with as no host.
One boy behind the counter at the reception…any slower he’d have been a sloth! Party food consisted of 2 small slices of pizza (that was already out and so it was cold) with a plain salted packet of crisps….that’s it. Then told we recommend you come 30 mins earlier than the party start time….none of their emails about the party reminded us or let us know. We booked for my sons 10th birthday party and never again nor would I recommend anyone to have a party there! We saw our host once for seconds at the front entrance….we never saw her again. FLIP OUT PETERBOROUGH….0 STARS…SAVE YOUR MONEY!
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